FAQ'S

COVID-19 Precautions

As a guest of Sohotel we appreciate your loyalty and the trust you place in us as a travel partner. Recognizing the ongoing and increased uncertainty that COVID-19 has caused worldwide, our highest priority is the health and well-being of our team members and guests. As the world adjust to new travel norms we are supporting well-being and redefining cleanliness throughout our property. With that in mind we are expanding our commitment to you our number one priority and wish to update you on the actions we have taken in response to the COVID-19 pandemic.

Our extra precautions are as follows:

Wearing Face Masks

Temperature Checks

Hand Sanitizer

Sanitizing Wipes

Social Distancing

Frequent Cleaning and Disinfecting

Accessibility

-Wheelchair/Motorized Mobility Device

Sohotel is committed to providing optimal service and experience to all our guests including those with disabilities. Sohotel was built in 1805 and as such, its structure does not meet the 1991 ADA standards. Even though Sohotel is a walk up, several years ago we renovated the front entrance to be ADA compliant. However, due to the inherent historic structure of the building, all guest rooms begin on the second floor and have an entrance width less than 36 inches and a bathroom entrance width less than 36 inches. At this time we do not have an elevator. The only way to navigate between our floors is by staircase. Our registration desk and all guest rooms begin on the second floor making the path not accessible by wheelchair. If a guest must use a wheelchair or otherwise motorized mobility device, Sohotel will gladly assist in obtaining accommodations at another local hotel that will meet all accessibility needs. For additional information or inquiries contact us at info@thesohotel.com or 212-226-1482.


Hearing and Vision Impaired
Sohotel can provide strobe (flashing) and vibrating smoke/carbon alarms (upon request).
All hallways are equipped with strobe (flashing) fire alarms.
All televisions are equipped with closed captions.

Reservations

A credit card with an EMV chip is required at the time of booking to guarantee all reservations. Special offers may require payment in full depending on the time of booking and special terms will be stated during the booking process.

You are required to be at least 18 years old to make a reservation

A $30.00 authorization to check the validity of all credit cards will be processed prior to arrival, your card will not be charged. For those guests who use a debit card, please note that the $30 will be temporarily blocked and restored to your account post departure.

RESERVATIONS MADE WITH A DECLINED OR INVALID CREDIT CARD ARE SUBJECT TO CANCELLATION WITHOUT NOTICE.

Please be aware that all rates and quotes are net USD.

Additional Hotel Taxes are:

NY State Tax: 8.875% / NY City Tax: 5.875% / Occupancy Tax: $3.50 (per night)

Service Fee

A Service Fee allows our guests access to everything Sohotel has to offer including High Speed internet service for unlimited devices, an in-room safe, luggage storage, mailing or receiving of packages, imported StoneStreet coffee made with carbon filtered water. A service fee of $20.99 + Tax per day will be applied to your bill.


https://www.stonestreetcoffee.com/

Third Party Payment

All third-party credit authorization form must be completed, signed and received 72 hours prior to Check-In.

Cancellation

1.Refundable reservations: If the reservation is canceled 48 hours prior to check-in it will be canceled at no charge. If the reservation is canceled within 48 hours of check-in it will be canceled and a first night room charge will be charged.

2. Non-refundable reservations: If canceled at any time the full amount of the reservation will be charged.

Modifications

Any guest can modify his or her reservation by emailing reservations@thesohotel.com.

Hours of operation

- Reception service is available 24 hours

Smoking

Sohotel is a non-smoking hotel. In the Event the room smells of smoke a $250 cleaning fee will be charged.

Parking and Electric Vehicle Charging

Valet Service

Due to COVID-19 Valet Services are temporarily unavailable

24 Hour parking services are sitll available at the following locations:

In and out services are only available 7:00AM-7:00PM

395 Broome

89 Chrystie Street

169 Ludlow Street

For Electric Charging Stations please Download the "Plugshare" app to locate the closest charging station.

Amenities

High Speed Internet Access

HD Flat Screen Televisions

In rooms safe deposit box

Hair Dryer

Iron & Iron Board available upon request

Currency exchange

Euro Currency exchange is available at the front desk

Housekeeping

Housekeeping service is provided from 9:00 AM to 5:30 PM upon request only.

Check-in

Check in time is 4:00 PM

Should you arrive earlier, we can provide an early check-in, additional fees will apply. We are happy to store your luggage for you as well.

Upon check in, you will be required to provide a valid picture ID and a major credit card. Your credit card will be authorized full payment of your stay plus $250.00 security deposit for incidental charges. Unused authorizations will be released at check out and will take 5 to 7 business days to appear on your account depending on the issuing bank.

If Credit Card holder of the reservation is not staying in the reserved room a "Third Party" Credit Card Authorization Form must be completed and E-mailed to the hotel directly prior to Check-In. Sohotel reserves the right to reject any reservation that does not meet these criteria.

Check-out

Standard check out time is at 11:00AM

If your departure is later, you may contact the front desk to put in a request for late check out.

Late check out request are subject to availability on the day of, additional fees may apply.

We also offer complimentary luggage storage up to 12 hours

Luggage Storage

Luggage storage is available only for guests currently staying with the hotel.

Sohotel is not responsible for damage or any items left behind.

Packages

Sohotel is happy to recive packages for you, just follow the below rules and you're all set.

Packages may be recived 24 hours in advance of your Arrival date and during your stay.

Packages can be held for 4 days. Any packages left for mor than 4 days will be removed.

All packages must be addressed to the main reservation holder on file.

Packages may not exceed 28" x 22" x 14". Larger Packages will be refused.

Sohotel is not responsible for damages or missing packages.

Lost and Found

Sohotel can hold lost and found items for 72 hours. if shipping is need please contact info@thesohotel.com to get proper shipping and handaling quotes.

Location

Sohotel is centrally located in downtown Manhattan right off the corner of Broome & Bowery. "The Bowery" refers to the neighborhood surrounding the boulevard in the scenic downtown area, but the road itself is the oldest thoroughfare in Manhattan. We are walking distance to many other New York neighborhoods such as Little Italy, Chinatown, Soho, Tribeca, Greenwich Village, East Village and New York city lower East Side.

Subway Service

The B and D train is located on the corner of Chrystie St and Grand St 2 blocks away from the hotel

The J and Z train is located on the corner of Bowery and Delancey St 2 blocks away from the hotel.

The 6 Train is located on the corner of Spring and Lafayette Streets, a few blocks from the hotel

Transportation

Front Desk agents can arrange transportation to and from all three major airports (JFK, LGA & EWR). Please call: 212-226-1482 or Send email

RATES

Also, please visit our directions link below for information on how to get from the JFK, LGA or EWR to Sohotel

DIRECTIONS

Gym

The closest gym is Ludlow Fitness located at 100 Delancey St. Sohotel Guests pays approximately $10.00 per day. This gym is independently owned & operated, fees are subject to change without notice.

The YMCA located at 273 Bowery, offers a day pass of $20.00 This facility also features a swimming pool.

Breakfast

We offer complimentary Tea & Coffee daily from 7AM. Sohotel does not offer Breakfast in the hotel, however there are several breakfast options within walking distance. Here is a hand pick of our recommendations

Egg Shop located at 151 Elizabeth St.

Butcher’s Daughter

Black Seed Bagel

Baz Bagel

Fiat Cafe

Concierge

Our Front Desk agents are available to assist you with arranging all transportation needs, Tours, theater, Broadway, entertainment, restaurant reservations, baby sitting services, spa appointments and any other special requests. Please see or contact us directly at 212-226-1482 or via email info@thesohotel.com

Pets

Sohotel is not a pet friendly hotel. Service pets are welcome, and require proper documentation.Service animals must be leashed at all times while on the premises. Service animals must not be left unattended on premises at any time. Owners are responsible for any damage that occurs in the room during their stay. Housekeeping has the right to refuse service if service animal is uncrated in guest room.