FAQ'S

Accessibility

Sohotel is committed to providing optimal service and experience to all our guests including those with disabilities. Sohotel was built in 1805 and as such, its structure does not meet the 1991 ADA standards. Even though Sohotel is a walk up, several years ago we renovated the front entrance to be ADA compliant. However, due to the inherent historic structure of the building, all guest rooms begin on the second floor and have an entrance width less than 36 inches and a bathroom entrance width less than 36 inches. At this time we do not have an elevator. The only way to navigate between our floors is by staircase. Our registration desk and all guest rooms begin on the second floor making the path not accessible by wheelchair. If a guest must use a wheelchair or otherwise motorized mobility device, Sohotel will gladly assist in obtaining accommodations at another local hotel that will meet all accessibility needs. For additional information or inquiries contact us at info@thesohotel.com or 212-226-1482.

Reservations

A credit card with an EMV chip is required at the time of booking to guarantee all reservations. Special offers may require payment in full depending on the time of booking and special terms will be stated during the booking process.

You are required to be at least 18 years old to make a reservation

A $30.00 authorization to check the validity of all credit cards will be processed prior to arrival, your card will not be charged. For those guests who use a debit card, please note that the $30 will be temporarily blocked and restored to your account post departure.

RESERVATIONS MADE WITH A DECLINED OR INVALID CREDIT CARD ARE SUBJECT TO CANCELLATION WITHOUT NOTICE.

Please be aware that all rates and quotes are net USD.

Additional Hotel Taxes are:

NY State Tax: 8.875% / NY City Tax: 5.875% / Occupancy Tax: $3.50 (per night)

Service Fee

A Service Fee allows our guests access to everything Sohotel has to offer including High Speed internet service for unlimited devices, an in-room safe, luggage storage, mailing or receiving of packages, imported StoneStreet coffee made with carbon filtered water. A service fee of $9.99 + Tax per day will be applied to your bill.


https://www.stonestreetcoffee.com/

Third Party Payment

All third-party credit authorization form must be completed, signed and received 72 hours prior to Check-In.

Cancellation

1.Refundable reservations: If the reservation is canceled 48 hours prior to check-in it will be canceled at no charge. If the reservation is canceled within 48 hours of check-in it will be canceled and a first night room charge will be charged.

2. Non-refundable reservations: If canceled at any time the full amount of the reservation will be charged.

Modifications

Any guest can modify his or her reservation by emailing reservations@thesohotel.com.

Hours of operation

- Reception service is available 24 hours

Smoking

Sohotel is a non-smoking hotel. There will be a $250 fee if smoking occurs in the guestrooms

Amenities

High Speed Internet Access

HD Flat Screen Televisions

In rooms safe deposit box

Hair Dryer

Iron & Iron Board available upon request

Currency exchange

Euro Currency exchange is available at the front desk

Housekeeping

Housekeeping service is provided from 9:00 AM to 5:30 PM, in addition we also offer turn down service until 9:00 PM. If you would like to arrange for a specific time, please contact us

Check-in

Check in time is 3:00 PM

Should you arrive earlier, and your room is not ready, we are happy to store your luggage for you.

Upon check in, you will be required to provide a valid picture ID and a major credit card. Your credit card will be authorized full payment of your stay plus $250.00 security deposit for incidental charges. Unused authorizations will be released at check out and will take 5 to 7 business days to appear on your account depending on the issuing bank.

If Credit Card holder of the reservation is not staying in the reserved room a "Third Party" Credit Card Authorization Form must be completed and E-mailed to the hotel directly prior to Check-In. Sohotel reserves the right to reject any reservation that does not meet these criteria.

Check-out

Standard check out time is at 11:00AM

If your departure is later, you may contact the front desk to put in a request for late check out.

Late check out request are subject to availability on the day of, additional fees may apply.

We also offer complimentary luggage storage up to 12 hours

Luggage Storage

Luggage storage is available only for guests currently staying with the hotel.

Sohotel is not responsible for damage or any items left behind.

Location

Sohotel is centrally located in downtown Manhattan right off the corner of Broome & Bowery. "The Bowery" refers to the neighborhood surrounding the boulevard in the scenic downtown area, but the road itself is the oldest thoroughfare in Manhattan. We are walking distance to many other New York neighborhoods such as Little Italy, Chinatown, Soho, Tribeca, Greenwich Village, East Village and New York city lower East Side.

Subway Service

The B and D train is located on the corner of Chrystie St and Grand St 2 blocks away from the hotel

The J and Z train is located on the corner of Bowery and Delancey St 2 blocks away from the hotel.

The 6 Train is located on the corner of Spring and Lafayette Streets, a few blocks from the hotel

Transportation

Front Desk agents can arrange transportation to and from all three major airports (JFK, LGA & EWR). Please contact an agent directly 212-226-1482 or send us an email to info@thesohotel.com

Also, please visit our directions page on www.thesohotel.com for information on how to get from the JFK, LGA or EWR to Sohotel

Package

If you are receiving any packages to the hotel, you must inform us 48 hours in advance. Sohotel is unable to receive any packages for guests who are not registered in our system and packages cannot exceed 28" x 22" x 14". If your package is larger than noted and we are not informed, we reserve the right to reject it.

Sohotel is not responsible for damages or missing packages.

Gym

The closest gym is Ludlow Fitness located at 100 Delancey St. Sohotel Guests pays approximately $10.00 per day. This gym is independently owned & operated, fees are subject to change without notice.

The YMCA located at 273 Bowery, offers a day pass of $20.00 This facility also features a swimming pool.

Breakfast

We offer complimentary Tea & Coffee daily from 7AM. Sohotel does not offer Breakfast in the hotel, however there are several breakfast options within walking distance. Here is a hand pick of our recommendations

Egg Shop located at 151 Elizabeth St.

Butcher’s Daughter

Black Seed Bagel

Baz Bagel

Fiat Cafe

Parking

These garages are indepedently owned and operated.

Nearby parking garages are located listed below:

Park-it, 395 Broome Street.
At 395 Broome, Sohotel guests are offered a $5 discount on their 24 hour rate.

iPark, 44 Elizabeth Street

iPark, 59-63 Allen Street

MTP Operating Corp, 89 Christie Street

NYC Parking, 106 Mott Street

Concierge

Our Front Desk agents are available to assist you with arranging all transportation needs, Tours, theater, Broadway, entertainment, restaurant reservations, baby sitting services, spa appointments and any other special requests. Please see or contact us directly at 212-226-1482 or via email info@thesohotel.com

Pets

Sohotel is not a pet friendly hotel.