FAQ'S

Reservations

A credit card is required at the time of booking to guarantee all reservations. Special offers may require payment in full depending on the time of booking and special terms will be stated during the booking process.

You are required to be at least 18 years old to make a reservation

A $30.00 authorization to check the validity of all credit cards will be processed prior to arrival, your card will not be charged. For those guests who use a debit card, please note that the $30 will be temporarily blocked and restored to your account post departure.

RESERVATIONS MADE WITH A DECLINED OR INVALID CREDIT CARD ARE SUBJECT TO CANCELLATION WITHOUT NOTICE.

Please be aware that all rates and quotes are net USD.

Additional Hotel Taxes are:

NY State Tax: 8.875% / NY City Tax: 5.875% / Occupancy Tax: $3.50 (per night)

Cancellation

Cancellations must be made 48 hours prior to arrival to avoid a one-night charge of room and tax fees. Polices can vary for specials, packages, time of year and prepaid reservations. Please review the booking description of your reservation to get the policies attached to your rates.

Hours of operation

- Reception service is available 24 hours

Smoking

Sohotel is a non-smoking hotel. There will be a $250 fee if smoking occurs in the guestrooms

Amenities

High Speed Internet Access

Complimentary Wi-Fi in all guestrooms and common areas

HD Flat Screen Televisions

In rooms safe deposit box

Hair Dryer

Iron & Iron Board available upon request

Currency exchange

Euro Currency exchange is available at the front desk

Housekeeping

Housekeeping service is provided from 9:00 AM to 5:30 PM, in addition we also offer turn down service until 9:00 PM. If you would like to arrange for a specific time, please contact us

Check-in

Check in time is 3:00 PM

Should you arrive earlier, and your room is not ready, we are happy to store your luggage for you.

Upon check in, you will be required to provide a valid picture ID and a major credit card. Your credit card will be authorized $250.00 security deposit for incidental charges. Unused authorizations will be released at check out and will take 5 to 7 business days to appear on your account depending on the issuing bank.

If Credit Card holder of the reservation is not staying in the reserved room a "Third Party" Credit Card Authorization Form must be completed and E-mailed to the hotel directly prior to Check-In. Sohotel reserves the right to reject any reservation that does not meet these criteria.

Check-out

Standard check out time is at 11:00AM

If your departure is later, you may contact the front desk to put in a request for late check out.

Late check out request are subject to availability on the day of, additional fees may apply.

We also offer complimentary luggage storage up to 12 hours

Luggage Storage

Luggage storage is available only for guests currently staying with the hotel.

Sohotel is not responsible for damage or any items left behind.

Location

Sohotel is centrally located in downtown Manhattan right off the corner of Broome & Bowery. "The Bowery" refers to the neighborhood surrounding the boulevard in the scenic downtown area, but the road itself is the oldest thoroughfare in Manhattan. We are walking distance to many other New York neighborhoods such as Little Italy, Chinatown, Soho, Tribeca, Greenwich Village, East Village and New York city lower East Side.

Subway Service

The B and D train is located on the corner of Chrystie St and Grand St 2 blocks away from the hotel

The J and Z train is located on the corner of Bowery and Delancey St 2 blocks away from the hotel.

The 6 Train is located on the corner of Spring and Lafayette Streets, a few blocks from the hotel

Transportation

Front Desk agents can arrange transportation to and from all three major airports (JFK, LGA & EWR). Please contact an agent directly 212-226-1482 or send us an email to info@thesohotel.com

Also, please visit our directions page on www.thesohotel.com for information on how to get from the JFK, LGA or EWR to Sohotel

Package

If you are receiving any packages to the hotel, you must inform us in advance. Sohotel is unable to receive any packages for guests who are not registered in our system and packages cannot exceed 28" x 22" x 14". If your package is larger than noted and we are not informed, we reserve the right to reject it.

Sohotel is not responsible for damages or missing packages.

Gym

The closest gym is Ludlow Fitness located at 100 Delancey St. Sohotel Guests pays approximately $10.00 per day. This gym is independently owned & operated, fees are subject to change without notice.

The YMCA located at 273 Bowery, offers a day pass of $20.00 This facility also features a swimming pool.

Breakfast

We offer complimentary Tea & Coffee daily from 7AM. Sohotel does not offer Breakfast in the hotel, however there are several breakfast options within walking distance. Here is a hand pick of our recommendations

Egg Shop located at 151 Elizabeth St.

Butcher’s Daughter

Black Seed Bagel

Baz Bagel

Fiat Cafe

Parking

There is a parking garage located at 395 Broome St. This garage is independently owned and operated. Depending on the size vehicle their cost ranges from $37 to $47 per 24-hour rate.

All Sohotel guests are offered a $5.00 discount off each 24-hour rate

Concierge

Our Front Desk agents are available to assist you with arranging all transportation needs, Tours, theater, Broadway, entertainment, restaurant reservations, baby sitting services, spa appointments and any other special requests. Please see or contact us directly at 212-226-1482 or via email info@thesohotel.com

Accessibility

Upper floors accessible by stairs only

Pets

Sohotel is not a pet friendly hotel.