term & policy
DEPOSITS & GUARANTEES
A credit card is required at the time of booking to guarantee all reservations. Special event periods may require an actual deposit depending on the time of booking and will be stated during the booking process.
All third-party credit authorization form must be completed, signed and received 72 hours prior to Check-In.
A $30.00 authorization to test the validity of all credit cards will be processed 1 week prior to arrival, your card will not be charged. For those guests who use a debit card, please note that the $30 will be pulled out of your account temporarily and restored to your account post departure.
Reservations made with a declined or invalid credit card are subject to cancellation without notice.
Credit Card will be charged "Room & Tax" for each day upon Check-In.
Please be aware that all rates and quotes are net USD.
Additional Hotel Taxes are:
NY State Sales Tax: 8.875% / NY City Hotel Tax: 5.875% / Occupancy Tax: $3.50 (per night)
Additional Fees and Taxes:
Service Fee- $11.99 + NY State sales Tax: 8.875% per night
Please note that we are a non-smoking hotel and are not Pet-Friendly. Service animals are welcome with supporting documents. If smoking occurs in your room or an animal is found on the premises (Service animals excluded) or in the guest room, a charge of $250 USD will be applied to the credit card on file. Charges will also be applied for any damaged "incidentals" or missing items from the guest room.
LUGGAGE STORAGE & PACKAGES
Luggage storage is available only for guests currently staying with the hotel. Upon Check-Out Sohotel will store any luggage for up to 12 hours.
If you are receiving any packages to the hotel you must inform us in advance. Sohotel is unable to receive any packages for guests who are not registered in our system and packages cannot exceed 28" x 22" x 14". If your package is bigger and we are not informed, we reserve the right to reject it.
Sohotel is not responsible for damage or any items left behind.
CHECK IN / CHECK OUT
Valid photo identification and Credit Card is required to Check-In. If Credit Card holder of the reservation is not staying in the reserved room a "Third Party" Credit Card Authorization Form must be completed and E-mailed to the hotel directly prior to Check-In. Sohotel reserves the right to reject any reservation that does not meet this criteria.
Check-In time: 3:00 PM.
Check-Out time: 11:00 AM.
Early Check-In is by request only and cannot be guaranteed.
Please contact the front desk in order to put in any requests. Late Check-Out must be coordinated with the hotel upon availability and can only be done at time of arrival.
Guests must be at least 18 years old to check into a hotel.
While we always feel terrible when guests are separated from their personal belongings, Please note that Sohotel cannot be held responsible for any items left behind.
Cancellations must be made 48 hours prior to arrival to avoid a charge of one nights room and tax fees. Polices can vary for specials, packages, time of year and prepaid reservations. Please review the booking description of your reservation to get the policies attached to your rates.